Pressing erase on an order
Our boards are built around second chances, and an order deserves one too. Returns, refunds, replacements and warranty claims all run through the partner store where you bought the board.
- The screen will not clear
- Check the lock switch first, then the battery.
- If neither helps, start a return or replacement on the store's order page.
- The board arrived cracked
- Do not keep using it.
- Report the damage from your order page at the store; they arrange the replacement or refund.
- It is the wrong size or color
- Leave it unused, with its box.
- The store's order page shows the return window and the steps for that order.
- It stopped working after a while
- Try a fresh battery before anything else.
- Warranty questions are answered by the store, through the same order page.
We cannot open, approve or refund a return ourselves, because the sale is not ours. What we can do is help you work out whether the board is faulty or simply locked: [email protected].